Frequenty Asked Questions


About Stitchwood

Stitchwood's endeavour is to make customisation simple and easy. Backed by highly experienced craftsmen, we offer extensive customisation options through our 3D Configurator. Stitchwood allows you to visualize your design to the finest detail through its 3D rendering engine and helps you create your 'own' furniture.
Stitchwood understands that we no longer live in 'one size fits all' world. Everyone is unique and so are their needs and likings. We offer you a personalized experience as you design using our online tools. With the help of our experienced team of furniture experts, we strive to make your designing and shopping experience simple and hassle-free.
Stitchwood works with renowned and trustworthy suppliers to deliver the quality it promises. The in-house team of furniture experts and interior designers bring in contemporary designs, material knowledge and technology to the table. Our products undergo stringent quality checks at every stage of production. Currently, we work with manufacturers and suppliers based out of Mumbai.

Customisation

You can choose designs (created by furniture experts) and at any point edit the designs as per your requirement. Through our 3D Configurator, you can choose the size of the furniture and pick the materials and colours. Our 3D Configurator helps you realistically visualize your creation at every step. We also provide assistance through online chat in case you require any kind of guidance while customising your product.
At Stitchwood, we have an online team ready to offer you assistance at any stage of the customisation process. Our team will guide you through the entire designing process to ensure that the furniture fits your requirement. For any questions, feel free to chat with us or call/ whatsapp us on +91-9819409663; we would love to talk to you!
We intend to provide you sample upholstery swatches as part of our service, in the near future. In the interim, in case you want to request for sample upholstery swatches, please call or whatsapp us on +91-9819409663 and our customer care team will get in touch with you for the same.

Buying

Stitchwood is an online only offering wherein we deliver your customised piece of furniture directly from the manufacturing facility to your doorstep. This helps us lower the cost and allows us to offer customised furniture at affordable prices. We intend to provide you offline assistance as part of our service, in near future.
Unfortunately, we do not have trial specimen given that we make only personalized sofas. However, with the help of our easy to use visualization tools, you can exactly see what you are ordering and get a sofa that perfectly fits your requirements. For any questions, feel free to chat with us or call/ whatsapp us on +91-9819409663 and our customer care team will readily guide you.
We have stringent quality check at our end and we make every effort to ensure that you get the sofa precisely as visualized. However, swatch colours may appear differently depending upon the light source, backdrop, photography, your screen settings and resolution. Slight variation in the colour shade of the swatches might occur owing to production conditions.
Our assembly team offers its services free of charge.

Payment

Following payment options are currently available with us:
1) Internet Banking
2) Visa, Master, American Express and Diners Credit Cards
3) Debit Cards issued by all leading banks in India
4) Cash/Card On Delivery
5) EMI Options Available on all leading banks in India

Delivery

We currently deliver to Mumbai, Thane and Navi Mumbai. Please use the pincode locator to know if we deliver to your location. In case you have a specific requirement for a location that is not listed on our website, please feel free to contact our Customer Care Team to get more details.
Once you enter your pincode in the Pincode field while ordering a product, the system will indicate whether we provide free shipping to your pincode or not. In case you face an error while placing an order, please feel free to contact our Customer Care Team to resolve your queries.
Your 'custom-made' furniture takes 5 to 6 weeks to reach you. We will keep you updated on your expected delivery date.

Warranty & Return

All Stitchwood furniture comes with one year warranty on upholstery and three year warranty on structure. Any damage due to mishandling by the customer will not be covered under the warranty.
At Stitchwood we try our best to provide a wide range of top quality products to our customers. We also provide them an opportunity to customize these products to meet their requirement. However, if the product delivered has a manufacturing defect or a wrong product was delivered, or the product sustained transit damage, then the client has the right to return the product and in such case, Stitchwood will refund the entire amount to the client. This return policy may not be applicable on all categories of products.
If the furniture arrives damaged or breaks within 7 days under fair usage circumstances, we will fix or replace it. The furniture is non-returnable and non-refundable after this period.

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